Our websites store small pieces of information to ensure the websites work the best way for your requirements.
This information is stored on your computer, tablet or mobile phone (your “Device”) in small files called cookies. Most websites will use these cookies and, used responsibly on sites you trust, they are completely safe. They store no personal information and are removed when no longer required. You can stop websites putting cookies on your Device by using your web browser’s privacy settings.
What Are Cookies?
To order products on our websites, you need to have cookies enabled – see the “Managing Cookies” section below. If you don’t wish to enable cookies, you’ll still be able to browse our websites and use them for research purposes. Most web browsers have cookies enabled, but see the “Managing Cookies” section below for help to turn them on should you need to.
Please note that cookies can’t harm your Device. We don’t store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of our websites. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you’re browsing.
We’re giving you this information as part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our websites. We know you’d expect nothing less from us, and please be assured that we’re working on a number of other privacy and cookie-related improvements to our websites.
To make full use of the online shopping and personalised features on our websites, your Device will need to accept cookies, as we can only provide you with certain personalised features of our websites by using them.
Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies from our websites, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your Device’s manual) to learn how to change your cookie preferences.
Here’s a list of the main cookies we use, and what we use them for. You’ll find information about 3rd party cookies below.
|__atuvc||2 years||Third party cookie used by AddThis social sharing widget to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count.|
|cc_cookie_accept/cc_cookie_decline||1 year||Used to remember your preference to accept cookies.|
|epc-ic||30 minutes from set/update||Used for page caching purposes.|
|epc-initiated||30 minutes from set/update||Used for page caching purposes.|
|epc-no-primary-cache||30 minutes from set/update||Used for page caching purposes.|
|external_no_cache||End of browser session||Simple flag to indicate if caching is available or not.|
|frontend||30 minutes from set/update||Used for storing shopping basket and browsing information.|
We also use Google Analytics to monitoring the usage of our websites and tailor sections to better suit our customers’ needs. The following three cookies are created to anonymously track this usage:
|__utmc||End of browser session||Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.|
‘share’ tools and 3rd Party Content
If you take the opportunity to ‘share’ content from our websites with friends through social networks – such as Facebook and Twitter – you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Further information about cookies
If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window – please note that we can’t be responsible for the content of external websites).
If you would like to discuss any of the issues raised then click here for contact details.