Terms & Conditions

Terms & Conditions

These are the terms and conditions for teacupsandtales.co.uk (the ‘website’) operated by Portmeirion Group UK Limited (“Portmeirion”, “we”, “us” or “our”).

This page together with the documents expressly referred to within it state the legal terms and conditions (“Terms”) under which you may use the website. By using the website you agree to be bound by the Terms that apply to your use of the website. If you do not agree to these Terms please refrain from using the website. Please read through these Terms carefully and retain a copy for future reference.

If you have any questions relating to these Terms please contact our Customer Service department by e-mailing customerservices@portmeiriongroup.com, or call us on +44 (0)1782 743427 between 9.00am and 4.30pm UK time (Monday to Friday, excluding public holidays in England). Our customer services operators speak only English. Please note that all calls made from UK landlines will be charged at your standard landline rate. Mobile phone and international call charges will vary.

We may revise these Terms at any time by updating this page. You should visit this page periodically to review the Terms because they are binding on you. Continued use of the website constitutes your agreement to all such revised terms.


Portmeirion Group UK Limited is a limited company registered in England and Wales under company number 417484 and has its registered office and main trading address at London Road, Stoke-on-Trent, ST4 7QQ. Our VAT number is GB592326332.


Offers and promotional discount codes offered by us are valid only for use as part of a purchase made via our websites or by telephone order, unless otherwise stated. Such promotional discounts are not valid for use as part of a purchase in our retail outlets or any other shops.

Offers and promotional discounts are only available subject to their specific terms and conditions which will be published on this or another Portmeirion website.


Whilst we do use industry standard software and systems we do not warrant that the website will operate error-free nor that the website and our servers are free of computer viruses. If your use of the website results in the need for servicing or replacing any data or equipment (including your Device), we are not responsible for those costs.


You agree to fully indemnify, and keep indemnified, us, our officers, directors, employees, agents and suppliers immediately on demand from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach by you of the Use of the Website terms set out below or any other liabilities arising out of your use of the website, or the use by any other person accessing the website using your personal information.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password at any time if in our opinion you have failed to comply with any of the provisions of these terms of use.


If you are over 18, you may wish to subscribe to the website in order to receive updates from the website or other Portmeirion websites and/or to receive promotional offers. Once you have subscribed, you will remain subscribed indefinitely unless you contact us requesting that your subscription be cancelled.

If you subscribe to the website, you are expected to comply in full with these Terms. Failure to do so may result in your subscription being suspended for a period of time or cancelled. We collect and store personal data during the subscription process – please see our Privacy Policy for more information.

On subscription, you will be issued with a unique username and password. You must keep these details confidential and not disclose them to anyone to use your account unless they do so with your permission. You are responsible for any use of the website done under your login, including for any purchases made using your account.


This website allows users, whether or not such users are subscribed, to post comments. If you post a comment, you are responsible for the contents of that comment. In particular you must not post anything that:

  • Is obviously, or that you know to be, false, misleading, defamatory, obscene, abusive, immoral, indecent, degrading or discriminatory;
  • Violates a person’s privacy;
  • Advertises, promotes or markets any product or service;
  • Infringes, misuses or misrepresents the intellectual property rights of us or any third party; or
  • Otherwise infringes any applicable law, regulation or by-law.

We reactively monitor the website, which means that comments are posted immediately by users and are later reviewed by us. You may also report comments or users to us by contacting us using the details given below.  You do not need to be a subscriber to make such a report. We will consider any such report received, but are not obligated to take any particular action. Comments that we believe violate the restrictions above will be deleted and, if relevant, the account of the user who submitted them may be suspended or cancelled. Our decision regarding the suitability of a comment is final.

You may post or publish your own original content, designs or intellectual property in the comments. If you do so, you agree that we are granted a royalty-free, irrevocable, perpetual, non-exclusive, fully transferable and worldwide licence to publish and republish, reproduce, distribute, display, adapt, derive, sell or otherwise use such content in any way that we see fit. You must have all necessary consents to post any original content.

All comments posted on the website represent the personal views of the user who posted the comment and not the views of Portmeirion or our staff, officers and agents. Portmeirion does not endorse the content of any comment or the user who posted it.

Intellectual Property

We are the owner or the licensee of all intellectual property rights in the website, and in the material published on it, including, without limitation, all pictures, designs, logos, photographs and written text. These works are protected by copyright, trademarks and other intellectual property rights. All such rights are reserved. Unauthorised use of these intellectual property rights is prohibited.

Our Websites Change Regularly

We aim to update the website regularly, and may change the content at any time. If the need arises, we may suspend access to the website, or close it indefinitely.

Reliance on Information Posted

While we use all reasonable endeavours to keep the information on the website accurate and up to date, the material displayed on the website is provided without any guarantees, conditions or warranties as to its accuracy.

Materials on the website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on any materials by any visitor to the website or by anyone who may be informed of any of those materials.

Your Information

We process information about you in accordance with our Privacy Policy. By using the website you consent to such processing.

You warrant that all data provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by contacting our Customer Service department.

Like many sites, the website uses cookies. For further information please see our Cookie Policy.

Viruses, Hacking and Other Offences

You must not misuse or attack the website by knowingly introducing viruses or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the website, servers, or any other computer or database connected with the website.

By breaching this provision you may be committing a criminal offence and we will report any such breach to the relevant law enforcement authorities and co-operate with those authorities by disclosing your identity to them. In the event of such a breach your right to use the website will cease immediately.

We will not be liable for any loss or damage caused by a denial of service attack directed at the website, viruses or other technologically harmful material that may infect your Device, programs, data or other proprietary material due to your use of the website or any material posted on it, or on any websites linked to it.

Links from the website

Where the website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the content, policies or practices of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Your use of any other website, including one that is operated by us, is subject to the terms and conditions of use of that particular website.



Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.


If we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.


These Terms shall be governed by and construed in accordance with the law of England and Wales. Any dispute or claim arising out of or in connection with these Terms will be governed by English law. However, this does not affect the application of any provisions under the law of the EU state in which you reside which are mandatory.

You and we agree that the courts of England and Wales will have non-exclusive jurisdiction.

If you are a resident of Scotland you may also bring proceedings in Scotland and if you are a resident of Northern Ireland may also bring proceedings in Northern Ireland.


The website is owned and operated by Portmeirion Group UK Limited, registered in England and Wales under company number 417484, with our registered office at London Road, Stoke-on-Trent, ST4 7QQ, England. Our VAT number is GB592326332.

You can contact our Customer Service department by e-mailing customerservices@portmeiriongroup.com, or call us on +44 (0)1782 743427 between 9.00am and 4.30pm UK time (Monday to Friday, excluding public holidays in England). Our customer services operators speak only English. Please note that all calls made from UK landlines will be charged at your standard landline rate. Mobile phone and international call charges will vary.